Frequently asked questions
When will my order be delivered?
Orders are processed within 1–3 business days. Delivery takes 5–7 business days after processing. A tracking code will be sent to your email once your order has been dispatched.
How much does shipping cost?
Shipping is free on all orders. We ship exclusively within the United Kingdom.
Can I return this item?
You have 30 days to return an item. Items must be unused, undamaged, and in their original packaging. Return shipping costs are at the customer's expense. Refunds are processed within 4–7 business days of receiving the return, via the original payment method.
Can I cancel or change my order?
Order changes and cancellations can be requested within 2 hours of placing your order. Please contact us at info@ashmereclub.com as soon as possible.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay.