Shipping policy
At Ashmere Club we're proud to serve customers across the United Kingdom with dependable, well-organised delivery. Below you'll find everything you need to know about how your order travels from our warehouse to your door.
1. General shipping information
We currently ship to addresses within the United Kingdom only.
Delivery routes and timing are arranged based on the destination postcode and the carrier handling your parcel.
2. Processing time
Orders are normally prepared and dispatched within 1–3 business days (Monday to Friday), excluding weekends and UK bank holidays.
During peak shopping periods or promotional events processing may take a little longer. If that happens, we'll keep you informed by email.
3. Shipping costs
Free shipping - every order ships free of charge, with no minimum spend required.
4. Estimated delivery times
Once your order has left our facility you can typically expect:
- Processing time: 1–3 business days (Monday to Friday)
- Transit time: 5–7 business days (Monday to Friday)
- Total estimated delivery: 6–10 business days from purchase
- Order cut-off: 2:00 PM (GMT)
- Timezone: GMT (Greenwich Mean Time)
Please note: these timings are estimates and may be affected by carrier delays or adverse weather conditions.
5. Shipping restrictions
We do not ship to PO boxes or addresses outside the United Kingdom.
Some products may carry additional shipping limitations based on UK regulations or our carrier's policies.
6. Failed deliveries or returned parcels
If a delivery cannot be completed because of an inaccurate address, a missed attempt, or refusal at the door, the parcel may be sent back to us.
When that happens we'll contact you to arrange a fresh dispatch. Additional shipping costs may apply for a second attempt.
7. Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, please contact us immediately at info@ashmereclub.com.
We'll open an investigation with the carrier and work with you on a resolution as quickly as possible.
8. Updates to this shipping policy
We may update this shipping policy from time to time, for example to align with Google Shopping requirements or to improve our service.
The most recent version is always available on this page.
(Last updated: 19-07-2026)
9. Contact details
Store name: Ashmere Club
Business address: Botswanastraat 45, Delft, South Holland, 2622 LE, Netherlands
E-mail: info@ashmereclub.com
Phone: +44 7737 141522
We aim to reply to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 8:00 AM – 5:00 PM (GMT)
Saturday and Sunday: 9:00 AM – 4:00 PM (GMT)
Have a question? Get in touch through our contact page.